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Online Customer Care Professional

What you will do
  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries in a timely manner
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate to resolve customer inquiries
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required
  • Identify customers who are comparison-shopping
  • Assisting the customer with the correct price plan
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What you will bring
  • One year previous customer service experience required
  • Must be at least 18 years of age
  • Type 25 wpm
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Must have availability to work various shifts
  • Ability to use Windows operating systems
  • Ability to navigate between various browser windows
  • Must be able to pass a Federal Background Check and Drug testing
  • Ability to understand and empathize with customer’s issues.
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About the Company

Founded in 1978, Teleperformance is the worldwide leader in Contact Center Relationship Management. They have over 190,000 employees around the globe, 311 contact centers, 75 languages and dialects and operate in 65 countries. 

Meet the Rebel

Crystal Andonini has been working for Teleperformance as a home based customer service support agent for over a year. “I enjoy the work and really love working from home. The company really does recognize good performance because I was recently promoted to a Tier 2 position which means more money for me!”

My Advice: “After you apply you’ll receive an invitation to a information session where they will cover the basic requirements. Make sure you have everything they are asking for if you want to get hired! All the training for the job is done online. You’ll be able to interact with your trainer and others in the class and I found that really helpful!”