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Customer Service, Bilingual Support and Seasonal Customer Agents
Location: Virtual Work fromHome
As an Alorica Work-at-Home team member, you get the flexibility to balance work and life while having access to all the tools and resources you need to deliver insanely great customer experiences. So, what are you waiting for?! Start your search for an insanely great career opportunity!
Work-at-Home Solutions That Work
Alorica’s talent pool of thousands of at-home agents, along with our unmatched home agent infrastructure, affords our clients maximum flexibility. Go dark and light up again by the hour—we’ve supported zero calls one hour and 100,000 calls an hour later for a national retailer. Our proprietary workforce management system, SpectrumTM, delivers unique, real-time scheduling flexibility; it empowers at-home agents to plan and manage their own schedules while also allowing our clients to expand headcount within 30-minute increments.
Currently seeking individuals that possess exceptional customer service skills with a high level of attention to detail and accuracy.
Duties
Agents will assist with reschedules of appliance delivery orders, checking delivery status, schedule deliveries, resolving related problems and miscellaneous requests supporting one of the largest appliance business in the world!
Agents will assist customers, support Associates, managers, and consumers in all aspects of the order delivery process. Interact with store agents on store and direct- to consumer delivers. Assist customers as need to build satisfaction with their appliance and interact with store agents on store and direct- to consumer delivers.
Qualifications
Agents on this project are required to demonstrate exceptional customer service with attention to detail oriented, conscientious, strong sense of ownership with proven follow-through skills.
Ability to prioritize and balance multiple projects at one time; strong organization skills, previous sales, inbound calls or customer service experience.
Salary & More
Training is paid minimum wage for your local area, call taking pay rate is $8.50 an hour, or minimum wage for your local area, whichever one is higher.
Hours of Operation are Mon – Fri, 7:00AM – 9:00PM (CST), and Saturday 7:00AM – 6:00PM (CST) Sunday CLOSED However, there will be occasional Sundays during peak Seasonal time periods (Red, White, & Blue Sale and Black Friday). Agents on this project must be able to work at least 15 hours per week; mornings, evenings, weekends and holidays.
**This position requires a USB headset**
How to Apply
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About The Company
Alorica Inc., a global leader in customer experience solutions, announced it has earned a spot on the 2020 Best of The Global Outsourcing 100 (GO100) list for the sixth consecutive year. The annual list, presented by the International Association of Outsourcing Providers (IAOP), identifies the world’s best outsourcing service providers. Alorica has about 120 locations worldwide, and handles customer service for industries such as health care, financial services and transportation and logistics. Alorica contact centers and operation hubs span the globe with locations in 14 countries.