Category: Telephone Support

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Customer Service Telephone Support Work From Home Jobs

Virtual Receptionists – Many Openings

Smith.ai offers virtual receptionist jobs from home for rebelmoms

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Virtual Receptionists

Work from home and grow your career wile helping the business community. You’ll work remotely but will have constant contact with a team of employees. Virtual Receptionists work from all around the world, answering calls from their homes on behalf of corporate partners and businesses. Virtual Receptionists will also communicate with clients using Webchat and email.  

You must be able to work Monday through Friday from 5:00 a.m. to 6:00 p.m. PST / 8:00 a.m. to 9:00 p.m. EST. You must be available 4 hours a day, 5 days a week (the more the better). Shifts are broken into 2- to 5-hour blocks and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.

You must be honest, dependable and professional. Experience working in an office setting, providing customer support, or working as a receptionist is helpful.

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RESPONSIBILITIES

  • From your home office, respond to phone calls and virtual chats for business professionals all around the world.  
  • Calls will consist of completing screenings, setting appointments, collecting data, recording messages, and transferring calls when necessary. 
  • You must enjoy providing excellent customer service
  • You must be team orientated and work well with a virtual team

$10 per hour to start with paychecks issued every week with raises for quality work. Benefits including medical, dental, vision, retirement plans, cash bonuses and paid training. 

Recommendations for Getting Hired

  • Newer Computer with Office Suite Software
  • Mobile phone and Internet Access
  • Telephone with USB Headset
  • Show us your Rebel Resume! Create Yours Here

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About the Company

Smith.ai is an organization that works with businesses to help them handle their customer’s calls. They work directly with a variety of companies including law firms, IT specialists, financial services, home builders, e-commerce services, and small businesses. They hire U.S. based receptionists who have excellent customer service skills. These receptionists work from home to handle calls and are fully trained to provide assistance.

Meet the Rebel

Denise Taylor has been working from Smith.ai since 2018 as a Virtual Receptionist. She has two young children and works from home full time.

Smith.ai really has a family like atmosphere. Granted, you work remotely, and likely have not met your co-workers in person, the ability to connect and relate with so many individuals is amazing. The owners, Justin & Aaron are actively involved and communicate regularly with the team. They constantly searching for feedback on things that can improve, and that says a lot about who they are and the company they run. There are numerous roles that you can take on to advance your career. The team is constantly growing and new positions are frequently formed to fit the needs of both the company and the employees. If you want to work for a company where your voice is heard and you can make a difference, where you are able to grow both professionally, and personally, then Smith.ai is just what you are looking for.

Denise Taylor, Virtual Receptionist
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Customer Service Telephone Support Work From Home Jobs

Customer Service Agents

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Customer Service, Bilingual Support and Seasonal Customer Agents

Location: Virtual Work fromHome

As an Alorica Work-at-Home team member, you get the flexibility to balance work and life while having access to all the tools and resources you need to deliver insanely great customer experiences. So, what are you waiting for?! Start your search for an insanely great career opportunity!

Work-at-Home Solutions That Work 
Alorica’s talent pool of thousands of at-home agents, along with our unmatched home agent infrastructure, affords our clients maximum flexibility. Go dark and light up again by the hour—we’ve supported zero calls one hour and 100,000 calls an hour later for a national retailer. Our proprietary workforce management system, SpectrumTM, delivers unique, real-time scheduling flexibility; it empowers at-home agents to plan and manage their own schedules while also allowing our clients to expand headcount within 30-minute increments.

Currently seeking individuals that possess exceptional customer service skills with a high level of attention to detail and accuracy. 

Duties

Agents will assist with reschedules of appliance delivery orders, checking delivery status, schedule deliveries, resolving related problems and miscellaneous requests supporting one of  the largest appliance business in the world!

Agents will assist customers, support Associates, managers, and consumers in all aspects of the order delivery process. Interact with store agents on store and direct- to consumer delivers. Assist customers as need to build satisfaction with their appliance and interact with store agents on store and direct- to consumer delivers.  

Qualifications

Agents on this project are required to demonstrate exceptional customer service with attention to detail oriented, conscientious, strong sense of ownership with proven follow-through skills.

Ability to prioritize and balance multiple projects at one time; strong organization skills, previous sales, inbound calls or customer service experience.

Salary & More

Training is paid minimum wage for your local area, call taking pay rate is $8.50 an hour, or minimum wage for your local area, whichever one is higher. 

Hours of Operation are Mon – Fri, 7:00AM – 9:00PM (CST), and Saturday 7:00AM – 6:00PM (CST) Sunday CLOSED However, there will be occasional Sundays during peak Seasonal time periods (Red, White, & Blue Sale and Black Friday). Agents on this project must be able to work at least 15 hours per week; mornings, evenings, weekends and holidays.

**This position requires a USB headset**

How to Apply

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MEET THE REBEL

Alyssa Bacher, Alorica employee

About The Company

Alorica Inc., a global leader in customer experience solutions, announced it has earned a spot on the 2020 Best of The Global Outsourcing 100 (GO100) list for the sixth consecutive year. The annual list, presented by the International Association of Outsourcing Providers (IAOP), identifies the world’s best outsourcing service providers. Alorica has about 120 locations worldwide, and handles customer service for industries such as health care, financial services and transportation and logistics.  Alorica contact centers and operation hubs span the globe with locations in 14 countries.

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Customer Service Telephone Support Work From Home Jobs

Remote Member and Customer Service Representatives

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Remote Member and Customer Service Support Agents

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Member and Customer Service Agents are needed to work in your own home and be your own boss. You’ll be working from your laptop or home based office delivering call center support services for prestigious Fortune 500 top companies like Carnival Cruise Lines, Intuit and more.  YOU will choose the clients who you want to work with, and you will create your own schedule so that you can work from home at the best time for you.

Earn up to $14/hr or more with experience and advancement. Escape the 9 to 5 and set your own schedule from home.

Responsibilities

  • Provide contact and call center customer and member support services from your home
  • Support medium to large companies all across the globe by providing telephone support to customers
  • Document customer issues, detail resolution options and document follow up actions
  • Learn, review and stay up to date on all products and services offered by the client so that you can provide the best possible service

Qualifications

  • Quiet place to work in your home
  • Excellent PC and computer skills
  • The ability to navigate multiple computer programs
  • Great customer service and communication skills
  • Excellent work at home job for anyone who can be their own boss

Home Office Requirements

  • Show us your Rebel Resume! Create Yours Here
  • Telephone and USB Headset with Microphone
  • High speed Internet

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About the Company

Arise Virtual Solutions connects independent home based call center businesses to large companies to provide on-demand customer service through innovative crowdsourcing, delivering exceptional operational and cost efficiencies while also providing excellent work at home and home based business opportunities.

Meet The Rebel

Andrea Vinck is a mom of two from Florida who started her business, “AV/VA – Andrea Vinck Virtual Assistant”, in 2015 and began working from her home as a virtual assistant professional. After taking on a few projects as a virtual receptionist, she accepted a job offer from Arise and has now been working with them for 3 years.

Success Story

“I love helping people so it was natural for me to work in the customer support field. I truly enjoy offering support and love having the opportunity to work from home and earn a steady income. A lot of my work with Arise is answering calls from motorists who need roadside assistance so I get to help people who really need to hear a calm voice. My advice: With Arise, you need to be friendly, supportive but also quick!  The quicker your calls end, the more work you’ll get. Arise offers training and has certification courses so be sure to take advantage of them to improve your skills and get more work.”

Andrea Vinck, AV/VA Virtual Assistant
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Customer Service Telephone Support Work From Home Jobs

Online Customer Support

Home >> Work at Home Jobs >> Customer Service >> Telephone Support

Online Customer Care Professional

What you will do
  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries in a timely manner
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate to resolve customer inquiries
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required
  • Identify customers who are comparison-shopping
  • Assisting the customer with the correct price plan
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What you will bring
  • One year previous customer service experience required
  • Must be at least 18 years of age
  • Type 25 wpm
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Must have availability to work various shifts
  • Ability to use Windows operating systems
  • Ability to navigate between various browser windows
  • Must be able to pass a Federal Background Check and Drug testing
  • Ability to understand and empathize with customer’s issues.
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About the Company

Founded in 1978, Teleperformance is the worldwide leader in Contact Center Relationship Management. They have over 190,000 employees around the globe, 311 contact centers, 75 languages and dialects and operate in 65 countries. 

Meet the Rebel

Crystal Andonini has been working for Teleperformance as a home based customer service support agent for over a year. “I enjoy the work and really love working from home. The company really does recognize good performance because I was recently promoted to a Tier 2 position which means more money for me!”

My Advice: “After you apply you’ll receive an invitation to a information session where they will cover the basic requirements. Make sure you have everything they are asking for if you want to get hired! All the training for the job is done online. You’ll be able to interact with your trainer and others in the class and I found that really helpful!”